Returns
Dear Customer:
Thank you for choosing Evoevs for your automotive interior accessories. While we are committed to providing high quality products and services, we understand that in some cases you may need to return an item or request a refund. This agreement details our refund policy and process and is designed to protect your consumer rights.
Eligibility for Refunds
Merchandise unused and in good condition: If you receive an unused item in good condition, you may request a refund within 7 days of receiving the item.
Damaged or incorrect merchandise: If you receive merchandise that is damaged, defective, or does not match what you ordered, whenever you discover it, notify us immediately and request a refund or exchange within 30 days of receiving the merchandise.
Personalized Merchandise: For customized or personalized merchandise, no refunds will be issued unless there is a manufacturing defect.
Refund application process
Contact Customer Service: Please contact us via INBOX or email with your order number and reason for refund.
Provide Proof: You may be required to provide photographic or video evidence of the condition of the item.
Return Instructions: We will provide you with a return address and any necessary return instructions. Please ensure that the item is fully packaged with all original tags and accessories attached.
Refund Processing: Your refund will be processed within 3 business days after we receive the return and confirm the condition of the item. Refunds will be made via the original method of payment.
Notes on Special Circumstances
Shipping cost: For returns not caused by product problems, the buyer will be responsible for the round-trip shipping cost. And there will be a 5% handling fee for Paypal payment and Shopify's platform handling fee. For returns caused by product problems, the shipping fee will be borne by Evoevs.
Contact Us
If you have any questions about the refund policy or encounter problems during the refund application process, please feel free to contact us through the following ways:
Customer Service Hotline: INBOX
Email: support@evoevs.com
Legal Notices
This refund agreement follows the laws and regulations of relevant countries and regions, and any disputes should be resolved through friendly negotiations. Let your sense of shopping experience be maximized.