Shipping
EVOEVS shipping policy:
Order Processing Time
Once your order is confirmed and payment is completed, our logistics team will begin processing your order within 1 to 3 business days (excluding special holidays).
Customized categories or special orders may require additional processing time, we will provide a specific time frame when confirming your order.
Shipping Methods
We provide global delivery service, according to each country our logistics team will choose the most suitable channel for you to ship (normal arrival time of 7 to 12 working days in Europe, Australia is about 7 days). Involving too many countries specific to the actual situation shall prevail, and sometimes need to cooperate with customs clearance may take some time.
Freight and charges
Most of the countries in the world enjoy free shipping over $50. All shipping costs will be clearly marked on the checkout page without any hidden costs.
Delivery Scope
We provide nationwide delivery service and cooperate with many international express companies to support global delivery. Some remote areas or special destination islands may require additional delivery cost and time.
Tracking and Notification
Once your order is out of the warehouse, we will provide the tracking number of the parcel by email, and you can check the shipping status of the parcel online at any time. You can check it by order tracking in the upper right corner of the website.
You will be notified when your package is about to be delivered so that you can prepare to receive it.
Return and Exchange Policy
If you receive an item that is damaged or not as described, you have the right to request a return or exchange within 7 days of receiving the item.
Shipping costs for returns and exchanges will be handled on a case-by-case basis, please refer to our Returns & Exchanges Policy for details.
Contact and Support
If you encounter any problems during the shipping process or have any questions about the shipping policy, please feel free to contact our customer service team and we will respond to your inquiry within the first time.